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Lift the performance of your retail business.

I'm Simon, a highly experienced retail banker, leader and consultant with extensive experience in change management particularly in the financial services industry. 

My strength lies in developing your people's communication and leadership skills based on proven techniques improving customer service and sales. 

I have worked in every retail branch role on a Big Four Australian Bank's Retail Banking Graduate Program (ANZ Bank) and sales leadership roles. I am also ex KPMG and EY and have international retail consultancy experience with my own firm. Consultancy has included work on retail and commercial banking, global people projects (including Workplace of the Future), digital, regulatory and compliance projects. 

Being an ex-military adviser and leader, I can drop in like any mission and achieve outcomes efficiently with utmost professionalism. 

Connect with me today and improve your business.

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Our Services

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Customer service improvements



Improve employee customer conversations



Digital projects and everything else including AI

Public Speaker


Develop customer focused inspirational people leaders

View our projects page for some sample projects we have worked on recently. 

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Why Simon Choi Consulting?

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Deep Retail Expertise

MD and Principal Consultant Simon was a retail banker then leader before the GFC. He has worldwide consultancy experience with KPMG and EY - and with his own firm he has now consulted worldwide including the financial centres of New York, London and Hong Kong. This means global best practice. 


Best of the Best

Simon brings in leading experts in their field customizing your solution to ensure the ideal outcome for your business. The majority of these people have already worked closely with Simon and have the runs on the board from decades in the trenches including years working at ex big four consultancy experience and major banks like Simon. 


Thought Leaders

Simon is mentored by experienced Stanford Graduate Business School teachers and attends the latest industry conferences including tech and banking events. He utilizes modern thought leadership from the business and academic world to give your leadership team and bankers an edge over the competition. 


Proven Data Driven Approach

We use proven techniques, analyse data and conduct a market comparison ensuring an informed collaborative solution design with you and your leadership team involved every step of the way. We won't engage unless we know we can deliver meaningful improvements. 

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